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GENERAL POLICIES AND DISCLAIMER
The use of any GM Multimedia Pty. Ltd. website is governed by the terms and agreement set forth below. Your use of the website indicate acceptance of this terms and conditions.
GM Multimedia Pty. Ltd. reserves the right to make changes to this website and the terms and conditions at anytime without any prior notice. GM Multimedia Pty. Ltd. is a service provider to the website and is also referred to as 'us', 'GM Multimedia', 'vendor', and 'we'. Customer is the individual or organisation who is using the website and its services, it is also referred to 'you', 'customers'
Some third party information has been reproduced on this site in good faith. Product names mentioned may be trademarks or registered trademarks of their respective corporations. The name GM Multimedia Pty. Ltd., the GM Multimedia logo, the Just Projectors logo, the Lamps Express logo and the Just Monitors logo may not be used in advertising or publicity pertaining to distribution of this information without written permission. Images and graphics are respective of actual products but may not be the exact product described or the exact configuration described.
GM Multimedia Pty. Ltd. makes no representations about the suitability of this information for any purpose. All materials published are provided "as is" and GM Multimedia Pty. Ltd. disclaims all warranties with regard to this information, including all implied warranties of merchantability and fitness for a particular purpose or non-infringement. In no event shall GM Multimedia Pty. Ltd. be liable for any losses or damages of third parties claimed against you; for loss of any information or records, damage of equipment; or for loss of profits or savings arising out of or in connection with the use or performance of this information.
GM Multimedia Pty. Ltd. further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. GM Multimedia Pty. Ltd. may make changes to these materials, or to the products described therein, at any time without notice. GM Multimedia Pty. Ltd. makes no commitment to update the materials.
In no event shall GM Multimedia Pty. Ltd. be liable for any losses or damages of third parties claim against you, for the loss of any information or records, damage of equipment, personal injury, or for loss of profits or savings arising out of the use of products sold or provided by GM Multimedia.
All goods remain property of GM Multimedia Pty. Ltd. until payment has been received in full. Until title passes, GM Multimedia Pty. Ltd. can retain, repossess and/or resell all goods.
Customers acknowledge that they hold all goods from GM Multimedia Pty. Ltd. as bailees until title passes.
GM Multimedia Pty. Ltd. reserve the right to withdraw any products listed on its website and to update prices according to the market prices without notice.
These Terms and Conditions of Sales are subject to change without notice.
COMPATIBILITY
GM Multimedia Pty. Ltd. accepts no responsibility for compatibility issues on any products supplied. It is up to the customer to ensure compatibility with current hardware and software configuration. No refund/replacement will be available for any incompatibility problem.
AVAILABILITY
There are no guarantees that advertised products will be available once ordered. If a product is not available, the customer will be notified as soon as possible with a list of similar products at similar prices. The customer may choose to continue with the order or cancel the order in which a full refund of all moneys will be warranted. Refunds are not necessarily available if products are in stock and you simply "change your mind". GM Multimedia Pty. Ltd. recommends to customers that you choose carefully and to not place an order unless you are certain it is correct. Item availability and prices are subject to change without notice. Contact us for latest information.
WARRANTY
For warranty terms and conditions please visit our warranty page by clicking the link on the top navigation bar.
RETURNS, REFUNDS, REPLACEMENTS
You must contact GM Multimedia Pty. Ltd. for confirmation prior to returning any products for refunds or warranty.
Within ACCC guidelines for the refund of goods, if the goods bought have had any use or have been removed from original packaging, no refunds or exchanges will be allowed unless with the permission of an authorised GM Multimedia Pty. Ltd. teammember. Please note: Goods that fail during the warranty period, and such failure is covered under the manufacturer's warranty policy, the product may be repaired or replaced by an authorised repairer. If you need to place a warranty claim please contact your local authorised repairer.
GM Multimedia Pty. Ltd. do not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, Please select your goods carefully before placing your order or ask for our advice before purchasing.
GM Multimedia Pty. Ltd. do not offer refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier or resell the item.
Shipping cost or any financial charges are non refundable.
GM Multimedia Pty. Ltd. do not offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products are meeting the warranty terms.
There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of technology parts are volatile and we do not control the price fluctuations.
If goods received are not as ordered, please inform GM Multimedia within 24 hours of receiving the delivery, do not open any packaging as it will be deemed to be acceptance of goods and will not be accepted for returns.
Cancellation of specially ordered item will result in a minimum of 10% restocking fee.
Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer paying for all freight and handling charges.
GM Multimedia Pty. Ltd. reserve the title of ownership to any extra goods shipped as result of our error.
PRICING
All prices quoted on the website are INCLUSIVE OF GST, unless otherwise stated.
Prices shown do not include delivery and do not include any surcharges associated with payments via American Express or Diners. (No Charges apply for Visa, Mastercard, Bankcard).
Individual products are sold 'as is' and do not include additional services such as installation or troubleshooting. If aide is required with product installation please contact a GM Multimedia staff member who may assist you.
Mistakes do happen, products and prices printed on this website are not final and may change before you place your order. Prices are not final until confirmed by GM Multimedia staff before order placement.
All prices are subject to change without notice. Customers must agree to pay the prices listed on the order form at the time the order was originally submitted.
If the specific item ordered undergoes a price drop, and we have not completed the paper work (that is, the customer has not received confirmation), then we will adjust to the new price accordingly. Otherwise, the customer will be invoiced the amount as per your order confirmation. Please do not contact us regarding a rebate in this situation.
PRICE MATCHING
Whilst we will do our best to offer the most competitive price available, there may be occasions where we are unable to move on price.
We may not automatically match or beat prices from all competitors, as they may not offer the same exact product, may not be in stock, or offer the same warranty and service support as we do. Whilst GM Multimedia will make a reasonable attempt to match a competitors price, we do so at own discretion.
GM Multimedia Pty. Ltd. will not match or beat prices on any product whereby the sale price matches or is lower than the GM Multimedia cost price.
GM Multimedia will only match or beat prices
- from products supplied by Australian operated businesses
- where the product is an authorised Australian release
- where the product is in stock by the competitor
- where the competitor operates as a shop front or has premises for business use only
GM Multimedia will not automatically match or beat prices of internet based competitors. Please note, when price matching, our staff may take into account any higher freight charges or payment surcharges/processing fees associated with the competitor in question.
GM Multimedia will not match or beat prices on select 'bonus buys' or where a product or service may be offered as an 'additional', 'free', or 'bonus'.
GOODS AND SERVICES TAX
All of our advertised prices are inclusive of GST (unless stated). Many businesses/schools may claim back the GST through their BAS or Income tax statements.
We are registered to collect GST on behalf of ATO, our ABN no is (82 119 523 723), GST components (10% Goods and Services Tax) are shown in our invoices.
You are not required to give your ABN number for purchasing products from us.
We do not sell duty free to overseas travelers. However for overseas travelers they are able to purchase from us and claim back the GST from the customs department as long as you show our invoices.
FREIGHT / DELIVERY POLICY
All prices listed for each product do not include any shipping or delivery charges
GM Multimedia currently do not process and ship orders to overseas (except New Zealand).
Shipping address must have complete contact information that can be verified by phone call (as listed on Whitepages).
We do not ship orders to a third party, unless GM Multimedia can verify all address and contact details.
It is the customers responsibility to be available to sign and accept the goods during business hours. Whilst the first redelivery attempt is free of charge, further redelivery attempts will be charged to the customer if address is unattended.
Shipping charges are non refundable.
GM Multimedia can take no responsibility for delays, or for any loss or damage, direct or consequential including, without limitations, lost profits, lost goodwill, work stoppage, and loss or impairment of data arising out of late or incorrect deliveries. GM Multimedia will never guarantee a delivery will arrive at a particular location on a particular date or at a particular time. Same Day, Overnight, and Road Express delivery options may be available, however these will in no way guarantee your item will arrive to you within the estimated time period. If the customer selects an overnight service, we guarantee that your product will be shipped using our couriers 'overnight' service, however this service is not guaranteed and may take up to several days in regional areas (or areas outside Australian capital cities). If the customer has selected a faster freight method (ie overnight), and GM Multimedia Pty. Ltd. has selected with the courier to send by a slower method (ie road express), then GM Multimedia will organise the refund of the difference in freight charge between the service paid for and the service provided.
Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
Customer is also responsible for any freight charges and/or handling charges if a delivery is refused or if a product is returned to GM Multimedia. All returns to GM Multimedia must be sent by an insured courier, we do not accept responsibility for goods lost or damaged in transit when being returned.
Dimensions/oversize weights are applied to freight charges when applicable
All claims for damage/pilferage must be filed with GM Multimedia within 24 hours of receipt. GM Multimedia self-insure all deliveries sent by our own couriers from our Mount Waverley office. This insurance covers any damage to the product directly caused by the GM Multimedia courier or while in transit from GM Multimedia with an Authorised courier. This insurance also covers any loss of the goods by the courier or while in transit. Please note, once our courier notifies us that the goods have been delivered, the goods are classified as delivered. Any person on or at the delivery location is deemed an authorised signatory. It is the responsibility or the customer to ensure a person is available to sign for the goods on delivery. GM Multimedia or the carrier can take no responsibilty if an unauthorised person signs and accepts the goods. Any damage must be reported to GM Multimedia within 24 hours of receipt. Save all original boxes and packing material for return. All claims for shortages/misshipments/misbillings must be made within 24 hours of receipt of goods. GM Multimedia will not be responsible for goods arrived lost or damaged (unless the 'insured delivery' option has been selected on order'). Split Shipments incur individual shipping charges.
PAYMENT
Below are our accepted methods of payment and the details associated with each method.
Money Order
Money Orders can be obtained from any post office and must be sent to
Suite 9A, Ferntree Gully Rd Mount Waverley VIC 3147. Please make payable to "GM Multimedia Pty. Ltd. ". Orders are dispatched as soon as payment has been received.
Direct Deposit
Using Internet or Phone banking, you are able to transfer money to our account using the "Pay Anyone" feature. Alternatively, you may transfer funds at any bank branch. Our account details are as follows:
Acc, Name: GM Multimedia Pty. Ltd.
Acc. No. 10248972
BSB No. 063-225
Orders are dispatched as soon as payment has been received.
Company Cheques
A $35 fee for dishonored cheques applies. All cheques to be made payable to "GM Multimedia Pty. Ltd. " and sent to:
9A / 417 Ferntree Gully Road
MOUNT WAVERLEY VIC 3149
Cash
Accepted at the Mount Waverley sales office. Please ensure correct change as limited cash funds are available at location.
Credit Card / EFTPOS
Available over the phone/fax, via mail order and in person at the Mount Waverley sales office. Additional processing fees may apply for American Express & Diners Club Card purchases. We accept VISA, MasterCard, BankCard, AMEX & Diners and most debit cards.
All goods remain the property of GM Multimedia until payment has been confirmed.
Account
Account payment terms are available to approved applicants. A 7-30 day credit account is only available for Australian education facilities, Government departments, and select medium-large enterprise. Failure to pay by the set date will result in late fees being payable and the possibility of legal action. Repeat customers may be entitled to extended credit terms to be negotiated. at time of purchase.
PRIVACY POLICY
GM Multimedia is highly committed to complying to the Australian and international privacy laws and to protect our customers privacy.
GM Multimedia collects details from its customer for the sole purpose of processing the customers order more efficiently and to allow customers to experience the online & phone ordering.
Credit card details are never processed or stored online, GM Multimedia always call to confirm the customers credit card over the phone.
GM Multimedia do not disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as bank or the financial issuer of credit card
GM Multimedia do not use customer details or email addresses for sending unsolicited emails.
GM Multimedia reserve the right to report the customers information to the appropriate authorities and/or banking institutions if the information we received is deemed to be false, misleading or fraudulent.
