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PRIVACY & SECURITY POLICY
- GM Multimedia is highly committed to complying to the Australian and international privacy laws and to protect our customers privacy.
- GM Multimedia collects details from its customer for the sole purpose of processing the customers order more efficiently and to allow customers to experience the online & phone ordering.
- Credit card details are never processed or stored online, GM Multimedia always call to confirm the customers credit card over the phone.
- GM Multimedia do not disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as bank or the financial issuer of credit card.
- GM Multimedia do not use customer details or email addresses for sending unsolicited emails.
- GM Multimedia reserve the right to report the customers information to the appropriate authorities and/or banking institutions if the information we received is deemed to be false, misleading or fraudulent.
Confidentiality of Information
Only authorised personnel will be permitted access to information which you provide to Lamps Express. All information collected will be treated in accordance with relevant legislation or other legal requirements for the protection of the confidentiality, privacy or secrecy of that information. Your personal information is never released to a 3rd party, except for when is required in order to process orders, returns, or when required fraudulent activity has been detected.
Credit Card Security
In order to maximise security of your credit card information we never transmit or store this information electronically. Our online buy now forms do not accept credit card as this method is not always deemed 100% secure. All credit card information is recorded over the phone by a small group of trusted sales staff. When you give your credit card details over the phone, they are recorded onto a payment slip and processed immediately by our Commonwealth Bank EFTPOS Facility. Once payment has been approved your credit is immediately put through a shredder and disposed of securely. Please be aware, as we do not keep credit card details on file, you will be required to have your credit card handy for any repeat orders.
Credit Card Fraud
Credit Card fraud is an ever increasing problem, especially with online stores. Credit card fraud occurs when a person gets hold of someone's credit card or the credit card number and attempts to use this to purchase goods. GM Multimedia staff are trained to detect fraudulent activity and report it immediately. When ordering, you may be asked a series of questions to determine if you are the authorised card holder and you are in fact in possession of the card.
Customers who are not listed in the white pages or who are unable to produce appropriate proof of their identity, may be asked to submit payment by another method.
Please note: Credit Card Fraud is illegal under Federal Law. Any person who attempts to defraud GM Multimedia or is found using an unauthorised credit card will be reported to the Police immediately.
